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Legal
The return window, who pays the postage, and when a refund is returned.
Last updated: 19 October 2026
You may request a return within 7 days of delivery, provided the item is unopened and in its original packaging.
To start a return, contact us by email or WhatsApp.
Return postage is paid by the customer, unless the item arrived damaged, faulty or incorrect.
If your order arrives damaged or incorrect, photograph the parcel and its contents as soon as you receive it, then contact us.
Please report within 48 hours of delivery, with photographs, by WhatsApp or email.
If the item arrived damaged or we sent the wrong item, we pay the return postage.
We do not offer exchanges. An approved return is refunded, and you are welcome to place a new order for the product you want.
Approved refunds are returned to the original payment method within 7 working days.
Email: info@easygv.com
Phone: 011-1122 2215